Computer Repairs Brisbane, Ipswich, Logan & Redlands

Can you come to my home in Brisbane to repair my computer?

Yes absolutely! Norm’s Computer Services is a mobile service offering home computer repairs in Brisbane, as well as business computer repairs. The vast majority of repairs are carried out at the home or workplace of clients. Only occasionally would I take a computer away, and only in cases where significant additional time and effort may be required.

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Do you charge a call-out fee?

There is no call-out fee for any jobs. The minimum charge is $120 and this covers the first hour. Many jobs are completed within this timeframe.

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I live on the south side of Brisbane. Do you carry out computer repairs near me?

Norm’s Computer Services is based on Brisbane’s south side and services all Brisbane’s southside suburbs with no call-out fee.

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I live in Logan but work in Brisbane. Can you assist me with a computer repair?

Norm’s Computer Services provides a computer repair service in a wide range of Brisbane suburbs, and throughout Ipswich, Logan City and the Redlands. Depending on what is convenient for you, I can either carry out the repair at your home or at your workplace. Another option is that I collect your computer from you at your workplace.

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Can I bring my computer to you for repair?

Norm’s Computer Services is a mobile computer repair service. As a result, I spend my time on the road travelling from one job to the next in various suburbs throughout Brisbane, Ipswich, Logan and the Redlands. Most jobs are carried out at the homes of clients or at business premises. If neither of these options is convenient to you, I can collect your computer from either your home or workplace and return it to you after it’s been repaired. In this case you won’t need to bring the computer to me as I’ll come to you.

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Do you repair desktop tower PC's?

Desktop tower computers are actually the most straightforward to repair as they are readily disassembled and any of the constituent parts can be replaced if required. These may include the hard drive/SSD, the power supply unit (PSU), the graphics card, the RAM (memory), the motherboard or the CPU, or even the case itself.

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Do you repair all-in-one desktop computers?

All-in-one desktops are normally assembled in a similar fashion to laptops, with much of the functionality residing on the system board. As with laptops, Norm’s Computer Services offers various sorts of repairs for all-in-one computers.

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Do you repair laptops?
Unlike desktop computers, the constituent components of laptops may not be as readily accessible. For example, the power supply circuitry and the graphics are likely to be part of the system board. Nevertheless it’s normally possible to replace failed hard drives and RAM. In the case of a system board failure it may not be cost-effective to replace the board. Norm’s Computer Services offers all sorts of laptop repairs but does not replace damaged screens or carry out mechanical repairs such as broken hinges.

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Do you repair Apple Mac computers?

Norm’s Computer Services offers repairs for all sorts of Mac’s, primarily iMac’s and MacBooks. Mac repairs can be expensive due to the cost of the hardware but something like a hard drive replacement/upgrade or power supply replacement is relatively straightforward and not that expensive.

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How do your prices for computer repairs in Brisbane compare to those of your competitors?

You’re welcome to peruse the websites of other local computer repair professionals to check their pricing. If you do so, you will find the prices charged by Norm’s Computer Services to be highly competitive. It is possible to find cheaper prices, however those offering significantly lower prices are much less likely to be providing a professional computer repair service. It’s more likely that they are simply supplementing their regular income by offering a computer repair service on a part-time basis.

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How much does it cost to have a laptop repaired in Brisbane?

My pricing begins at $120 and this entitles you to one hour of troubleshooting time. If the laptop has a straightforward software issue it's likely to be resolved within this time. If, on the other hand, it has a more complex software issue, this may require more intensive troubleshooting or even a reinstall of Windows. In these cases you may be looking at something in the region of $120-$180 for labour. As far as parts go, Solid State Drives (SSD’s) start at just $39 for a 256 GB drive.

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Do you offer a same day computer repair service in Brisbane?

I always try to have some availability each day for jobs booked on the day. If you'd like a same day repair then please try to get in touch on the morning of that day. If I'm fully booked I would normally be able to assist you the following day.

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What happens if you’re unable to resolve my issue?
There will be no charge if there is no solution for your issue. However, in my experience it’s extremely rare to be unable to find a solution.

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Do you carry a supply of spare parts for repairs?

I carry a full range of the parts which are most likely to be required. These include Solid State Drives (SSD’s), RAM (memory), graphics cards and power supply units (PSU’s). As a result I’m likely to be able to resolve any hardware issue on the spot with replacement parts.

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Do you provide a warranty for computer repairs?

If something goes wrong following completion of the job, or the job hasn't been completed satisfactorily, I will typically resolve any issues on a return visit for no charge. All replacement hardware is covered by the manufacturer’s warranty and so I would replace/repair failed hardware at no cost to you.

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Are there any sorts of computer repairs which you don't perform?

Norm’s Computer Services carries out all sorts of repairs on desktop PC’s, laptops and Apple Mac’s. These include hardware and software repairs. The only repairs I don’t normally offer are anything to do with damaged screens, faulty keyboards on laptops, and what I would consider to be mechanical repairs. These would include such things as broken a hinge on a laptop, or physical damage to a laptop case/cover. I would also tend to avoid addressing issues caused by liquid damage to laptops.

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Do you carry out laptop screen repairs?
Norm’s Computer Services does not carry out screen replacements, whether touchscreens or standard non-touch LCD’s.

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Can I make a booking online for a computer repair in Brisbane?

Yes just visit the Book Online page and select a suitable timeslot for your booking.

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Do you offer computer maintenance in Brisbane?

Norm’s Computer Services offers computer maintenance, health checks and tune-ups for all sorts of computers – desktop and all-in-one PC’s, laptops and Apple Mac’s. I’m happy to come to you with no call-out fee in Brisbane.

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I need a PC technician in Brisbane. Can you help?

Norm’s Computer Services offers computer technician services for Windows desktop PC’s and laptops. I’m happy to come to you to assist you with PC repairs in Brisbane.

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Do you have a lot of experience in computer repairs?

At the time of writing I've been operating Norm's Computer Services (previously named Norm's Computer Repairs) full-time for four and a half years with more than 4000 jobs completed. I'm currently undertaking more than a thousand jobs a year so I do have a great deal of experience in computer repairs. Check out my About page for more details about my qualifications and career.

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Do you offer other computer services in Brisbane as well as computer repairs?

Norm’s Computer Services is a computer repair and IT support business and provides a whole range of computer services in Brisbane. In addition to repairs of desktop PC’s, laptops and Mac’s, I offer setup of new computers, computer upgrades, virus removal and computer health checks and tune-ups. I can assist with almost anything you can think of related to computers and support both home-based users and small businesses in Brisbane.

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Do you provide business IT support in Brisbane?
Norm's Computer Services offers professional IT support for both residential and business clients in Brisbane. Business IT support provided includes troubleshooting computer problems, installation and setup of computers and equipment, upgrades of systems and software, internet and networking support, and lots more.

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Can you assist me with the setup of my new computer in Brisbane?

I regularly assist clients with setup of new computers. Normally this involves installing the applications you require, getting your emails and your printer up and running and, of course, copying any essential data and files across from your old computer.

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Can you upgrade my computer in Brisbane?

Computer upgrades are one of my specialities and I offer upgrades for both Windows PC's and Apple Mac computers. These include software upgrades, such as an upgrade of your computer's operating system, and hardware upgrades, such as replacing your old hard drive with a Solid State Drive (SSD).

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I think my computer may have a virus. Can you assist me in removing it?

Computer viruses and malware are all too common and Norm's Computer Services offers a computer virus removal service in Brisbane. This usually requires less than an hour and at the end of this time I'll have your computer cleaned up and functioning as it should once again.

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My home network in Brisbane isn't working well and I'm having WiFi issues. Can you assist?

As an IT support business, Norm's Computer Services offers all sorts of computer-related assistance in Brisbane. This includes home network support. I'd be happy to assess your current home network setup in Brisbane to resolve any specific issues and to advise you on improving your network performance, including your WiFi.

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Can you do anything to speed up a slow computer in Brisbane?

There are various reasons why a computer may be running too slowly. The slowness may be the result of a software issue, such as having too many applications running, a virus, or corruption of your operating system. Alternatively it may have a hardware cause, such as an ageing hard drive, or lack of memory (RAM). Whatever the case, Norm's Computer Services can assist you with speeding up your slow computer in Brisbane and, in many cases, leave you with your computer running faster than it ever did before.

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Can you assist me with email problems in Brisbane?

Email issues are fairly common, particularly when using an email client program such as Microsoft Outlook. You may be unable to receive emails or to send emails, or perhaps both of these. Norm's Computer Services can assist you with whatever difficulties you're having with your emails in Brisbane.

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I'm having problems installing my printer on my computer in Brisbane. Is this something with which you're able to assist?

Printer and scanner issues are remarkably common. It may be that you've been able to get your new device printing successfully but you've been unable to implement the scanning functionality. Or perhaps you don't know where to start with setting up your new printer at all. Whatever the case, Norm's Computer Services can help you to get your printer up and running at your home or business in Brisbane.

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Can you replace my laptop battery in Brisbane?

Whether your machine is an Acer, Asus, Dell, HP or Lenovo, Norm's Computer Services can come to you to to assist you with your laptop battery replacement.

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Nothing appears on the monitor when I switch on my desktop computer. Can you help?

When your monitor doesn't display anything after powering on your computer, it can be an issue with the monitor itself, with the cable, or with the computer's hardware. Whatever the case, Norm's Computer Services can assist you with resolving your monitor issue in Brisbane, and getting your computer up and running again.

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Can you install Windows 11 on my computer in Brisbane?

I can upgrade your Windows 8 or Windows 10 PC to Windows 11, even if the computer has reported that it doesn't meet the minimum system requirements to run Windows 11.

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I was recently hacked. Can you clean up and secure my computer?

I regularly assist clients whose computers have been hacked following a scam phone call or a rogue pop-up. In some cases people’s passwords and bank accounts have been compromised. As a result your bank may require you to demonstrate that your computer and other devices have been professionally cleaned up and secured for future use. This is something I can do for you. I can also assist you with regaining access to hacked email or social media accounts.

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Can you provide a report for my insurance company certifying that my computer is beyond repair?

I'd be happy to inspect your damaged computer, assess the cost of repair and to provide a report recommending repair or replacement.

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Are computer repairs worth it?

We live in a throwaway society but, regardless of this, a computer repair is usually worth it. Even older computers can be repaired, as long as the parts are still available. After inspecting your computer to ascertain the remedy required, I would inform you as to whether I think a repair is cost-effective, or whether it would be better simply to recover your data and move on to a new machine. In some cases your computer will perform better after being repaired than it did when you first bought it. This is particularly the case if you have its traditional hard drive replaced with a Solid State Drive (SSD).

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Is it cheaper to repair or replace a computer?

In most cases it will be significantly cheaper to repair your computer than to replace it. Software issues are generally resolved within an hour, unless a reinstall is required. A reinstall of Windows or the macOS is the most radical method for resolving software issues but it is almost guaranteed to eliminate issues and usually requires 30-45 minutes. As far as replacement parts go, the only case where I would normally recommend replacement of the computer is if a new motherboard/system board is required.

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Is it cheaper to replace a hard drive or buy a new computer?

I carry out frequent replacements of hard drives with Solid State Drives (SSD’s) and can thoroughly recommend such a repair/upgrade. The cost of SSD’s has come down significantly in recent years and I could have your computer up and running with a new SSD and a fresh installation of Windows for as little as $159. This is a great way to breathe new life into an old computer and much less expensive than buying a new one.

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My computer is quite old and has various issues. Is it worth repairing or should I get a new one?

I’m a big fan of breathing new life into old computers but I guess it depends on how much you want to spend and whether you would actually prefer to have a new computer. In general it’s less expensive to repair an old computer as most issues are readily resolved using whatever replacement parts might be required. An exception to this rule would be the failure of a motherboard/system board in which case I would normally recommend the purchase of a new computer.

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Is a 10 year old computer worth fixing?

It very much depends on what are the issues with the 10 year old computer. For example, if the only issue is a failed hard drive or slowness due to the age of the hard drive, this can be readily rectified by replacing the hard drive with a Solid State Drive (SSD). If, on the other hand the motherboard has failed, then it's likely that it wouldn't be worth repairing the computer. I'd be happy to inspect your old computer and to let you know what is possible.

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Is it worth getting a laptop repaired?

The answer to this question depends on the problem with the laptop. If it’s a software issue or an issue with a hard drive or RAM, then it’s normally a relatively low-cost repair. However, if it’s an issue with the system board, I would normally suggest that it’s not worth repairing the laptop. It all depends on the value of the laptop and the cost of a replacement system board. It may also be difficult to acquire a replacement system board, particularly if it’s an older laptop. In cases like this I may suggest writing the laptop off and simply recovering your data and files.